Instacart respects your privacy. Review Instacart’s Privacy Policy to learn more about our privacy practices.  

Updating personal information

You can change the following information in the Instacart app or website—

  • Account information
  • Contact information
  • Address(es)
  • Payment methods
  • Loyalty cards
  • Order notifications
  • Marketing options
  • Retailer sharing preferences
  • Instacart+ membership

Here's how—

  1. Select the menu in the upper left corner
  2. Select Account Settings or Your Instacart+ membership 
  3. Select the section(s) you want to update

Accessing personal information

You can request a copy of your personal information here.

If you can't access your account, you can email a request to [email protected].

You can authorize a third party (an “Authorized Agent”) to submit an access request. Authorized Agents must submit the customer’s request, information to verify the customer’s identity (as explained in the Privacy Policy), and proof of authorization to [email protected]. Proof of authorization can be a Power of Attorney document or the customer’s written authorization. 

Users with an Instacart for Business (ICB) account may use the same process to access their business account related personal information.

Deleting personal information

All active users, inactive users, and Authorized Agents can request deletion of their personal information through our Privacy Portal.

ICB users who request deletion should be aware of the fact that deletion will result in deletion of their business information such as past receipts. For dedicated (non-linked) ICB accounts, only admin users have the ability to delete. 

Information sharing rights

In certain US states and Canadian provinces, you may be able to opt-out or opt-in to sharing your personal information with third parties.If you reside in the applicable states and provinces, you can opt-out by visiting Your Privacy Choices in the Instacart app or website. 

We do not provide this option for other states without mandated data protection laws. However, we prioritize the privacy of all our customers.

The information sharing rights are also available to users with ICB accounts, depending on their location.

Right to appeal

Certain customers can appeal if Instacart doesn't respond to a privacy request within 45 days.

Review our Privacy Policy for more information.