Did you get a delivery you’re not completely satisfied with? Usually, we can quickly give you a credit when you report a problem through the Instacart app or website. You have up to 4 days after pickup or delivery to self-report an issue with your order.

You can let us know about issues like—

  • Missing items
  • Incorrect items
  • Expired, damaged, or spoiled items
  • Poor replacements

If it’s been more than 4 days, or you prefer a refund instead of a credit, reach out to us for help. We can make things right up to 7 days after you receive your order. Visit Refunds and returns to learn more about refunds.

To report an order issue in-app—
1. Tap the Account icon > Orders.
2. Tap Get help on the relevant order. get_help.png
3. Tap the issue you experienced. problem-CHC-APP-3.jpeg
4. If you selected an item issue, choose the affected item(s). select_affected_items.png
5. Select a credit to your Instacart account or tap Help Center to contact support. 72WfssWAQMKulaKZutgg_problem-CHC-APP-5.jpg

 

To report an order issue on the website—

1. Click the 3 horizontal lines in the upper left corner and select Your Orders.

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2. Click Report a problem on the relevant order. 

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3. Select the issue you experienced.

select_issue_experienced-web.png

4. If you selected an item issue, choose the affected item(s).

select_affected_items_web.png

5. If you selected an issue under Other issues, choose the specific issue.

select_specific_issue-web_1.png

select_specific_issue-web_2.png

6. Select a credit to your Instacart account or click Help Center to contact support.

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NOTE: Not all item issues automatically trigger a credit. Certain order types (ex. EBT) aren’t eligible for credit and you might see a refund option instead. Some items may require in-store returns for refunds.

Repeat these processes for additional order issues.

You’ll get an email confirmation right away for any credits or refunds. We may issue a refund or credit up to the amount you paid for an item, and you might get a partial refund or credit for that item if only a portion of an item is missing or damaged. 

Get extra items or an order you didn’t place?

Feel free to keep, donate, or throw away the items. We only charge you for items you ordered. 

See the following options for more information about order issues—